Responsibilities

• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analyzing, and reviewing client data.

• Daily interaction with external customers, including acquiring up-to-date information on receivables and payments and following up if encouraged payments have not been received

• Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy.

• Maintain call logs and encouraged payment dates

• Resolve customer enquiries promptly & accurately, by understanding customer market & needs.

• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

• Have a controllership overview of the dunning cycle/letters.

• Validate that reports meet the company's risk & financial requirements.

• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

• Opportunities to take part in projects, for those interested in personal / professional development opportunities.

• Accomplish all your responsibilities in line with the company's compliance and integrity requirements.

Qualifications we seek in you!

Minimum Qualifications

· Business School Degree or qualification (Finance or Business Administration or equivalent).

· Ability to work under pressure in a dynamic environment.

· Microsoft Office proficiency, especially Excel.

· Proven effective cash collection skills, with detail orientation.

· Shown Financial Analysis Skills

· Good Communication Skills

· Ability to be pro-active and to think “creatively”.

· Excellent shown interpersonal and partnership skills.

· Excellent verbal and written communication skills.

· Capable of resourceful problem solving, while remaining customer focused.

· Cultural Awareness in a diverse and international environment.

· Thirst for learning! Analytical thinking and ability to learn fast.

Preferred Qualifications/ Skills

· Personal culture and ability to deal with the client properly

· High motivation and willingness to learn

· Ability to work under pressure in a dynamic environment.

· Ability to be flexible and adapt to constantly changing priorities